Customer Journey Review + recommendations
Your customer journey has grown piece by piece, and it shows. Step out of patchwork mode and rebuild an experience that converts and retains.
2,500 € excl. VAT - Timeline: 10 working days
The Customer Journey Review is an end-to-end diagnosis of the experience your users actually live, concluded with prioritised recommendations. We study the steps, touchpoints, messages, tools, friction points and possible breaking points to map the real journey and prioritise the actions that can improve conversion, retention or the overall flow of the experience.
For example, a strategic pivot forced you to rework the journey in a hurry and inconsistencies have crept in, a new competitor has changed the rules of the market and your experience suddenly feels dated, you sense that some steps no longer work as well as before, without being able to say why...
What's included
- Analysis of one main customer journey
- Mapping of the key steps
- Touchpoint analysis
- Identification of the breaking points
- Prioritised recommendations
What's not included
- Implementation of the recommendations
- CRM configuration
- Email redesign
- Analysis of several journeys
- Action automation
Prerequisites
- Walkthrough of the current journey and access to the tools involved
Frequently asked questions
Who is a customer journey review for?
Teams that already have a product or site live and want to understand where users drop off, without redoing everything.
What does the deliverable contain?
A map of the steps, the breaking points identified and prioritised, directly actionable recommendations.
How soon does the service take place?
We agree on a start date with you after purchase, based on our respective availability. On average, this service takes between 8 and 12 working days once it begins.